After login, you can check/change from the "Edit Profile" page.
After login, you can check/change from the "Edit Profile" page.
Click "Forgot your password?" in the login page and enter the registered Email address. You will receive an Email for resetting password.
You can not share your account with other people.
No, you can not.
After login, please inform us using the contact form.
You can choose either credit card, Paypal or bank transfer.
If you have chosen your payment method by either credit card or Paypal, you can start a lesson as soon as you finish registration. If you have chosen bank transfer, you can start a lesson as soon as we confirm your payment to our bank account.
After login, you can change your payment method from the "Edit Profile" page.
After login, you can downlowd from "Receipt/Certificate".
No.
After login, please choose the amount of points you want to purchase in the "Payment Procedure" page. Our bank details and the price will be sent to your registered Email address.
1. Login to Janguage and proceed to "Payment Procedure" page.
2. Payment options are credit card, PayPal, or bank transfer. For each payment, please follow the instructions on the "Payment Procedure" page.
3. After following the instructions above, log in to Janguage and proceed to the "Book/Search Teacher" page.
4. Select your preferred day and search for teachers. Then select your preferred time and teacher from the list and cick "Book now".
5.Details of the lesson will be shown. If everything is correct, click "Book now" at the bottom of the page. A confirmation email regarding the lesson will be sent shortly.
After login, please go to the "Book/Search Teacher" page and select your favorite teacher and time. If you see "Book now", you can book for that lesson's timeslot. After booking, you will receive an Email for the lesson details.
(Skype user)
Launch Skype before lesson time and Click "Accept" which is your teacher's contact request. Click "Answer" when your teacher calls at lesson time and start the lesson.
(Zoom user)
When it is time for your lesson, click on the Zoom URL link provided in the email to start your lesson.
Our teachers have a variety of background and business experience. Some are in the art or sports industry.
If your device does not have a built-in microphone, you need to prepare a headset. If your device has a built-in microphone, you do not need a headset. But the sound will be more clear if you have a headset. Web camera is not required. Even if you do not have a web camera, you can still see the teacher's face on Skype/Zoom.
No.
Basically, we offer lessons from early morning to late night.
Yes, you can. But sometimes the sound becomes choppy and the picture is distorted because of the connection. Also, there are reports that some devices do not function properly. If possible, we recommend to use PC.
After login, you can cancel a lesson from "Booked Lessons".
You can cancel a lesson right before the lesson time. But your points will not be returned if you cancel a lesson within the 24 hour time frame before the lesson.
Yes, you can. Please keep in mind that the time you see on our site and Email is Japan time.
It is ok.
Yes, you can. Please show your materials to your teacher during the lesson. Please understand that some teachers might not be able to use your materials.
Yes, you can.
It is not a requirement. But preparation and review are always good to brush up your skills.
Up to 10 min late, you can still take a lesson. After 10 min, we consider your lesson cancelled.
You can book a lesson until 10 min before lesson time.
After login, you can check your booked lessons from the "Booked Lessons" page.
You do not have to do anything.
There is no penalty.
According to the Skype official page, 1.5Mbps is recommended for both download and upload for video calling (HD). According to the Zoom official page, 1.2Mbps is recommended for both download and upload for video calling (HD).
After you open your favorite teacher's profile, click "Add to favorite".
After login, go to "Favorite Teachers" and click "Delete this teacher" which is shown under the teacher's picture.
Your points are valid for 180 days. Starting point is different depending on your payment method. If you choose credit card, it starts from the day you finish the credit card payment transaction. If Paypal payment is selected, it starts from the day you finish the Paypal payment transaction. If bank transfer, it starts from the day we confirm your payment with our bank account.
After login, you can check from the "Unused Tickets" page.
No, you can not.
Skype is a 100% free call service produced by Microsoft. It is not only for talking but also texting and video call.
If you have internet, it is totally free. You can download and use it for free.
You can not. But if you create another Skype account, then you can make a new Skype Name for the account.
Please check the "About Skype" page.
Launch Skype and click the name you see on the upper left. Then you will see your Skype Name on the page. If there is "live:", it is also a part of your Skype Name.
When you receive a call from a teacher, click video calling (video camera icon).
Please check details from the Skype official support page below:
Zoom is a free call service produced by Zoom Video Communications. It is not only for talking but also texting and video call.
If you have internet, it is totally free. You can download and use it for free.
If there is no call from your teacher, please call from your side. Please double check the lesson time and also see if your Skype is booted or not. Also, check if you are using the right Skype Name (the one you registered on our site with.) You can also try signing out of Skype and signing in again. If you still can not reach your teacher, please let us know from the contact form.
If you are using a wireless network, please try a wired network which is usually stable. Also, if you close other applications on your computer or turn off the video, the sound quality might improve. If those do not help, please check the Skype official troubleshooting page:
It might have something to do with your security settings. Settings differ depending on the device and OS. Please check the details from the Skype official support page below:(Skype)
If you do not accept a teacher's contact request, you can not use text message.
Please check if your headset is connected properly and your microphone is not set on mute. Regarding volume, you need to check not only the microphone settings but also your computer's audio settings.
If there is no call from your teacher, please call from your side.
Please check details from the Skype official support page below:
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